Booking Rules

  • Members may book up to 14 days in advance.
  • When booking 14 days prior, the new booking sheet becomes available daily at 7 am (all other booking sheets within 14 days are available 24/7).
  • Maximum 2 squash bookings per member per day at peak times. Peak times are Monday - Friday, all start times between 17.00 and 20.00 hrs.
  • The member who books the court should select playing partners/opponents to show on the booking sheets.
  • Off-Peak members may only use the courts at off-peak times.
  • Student members may only book on the same
  • day playing.
  • "Pay & Play" Vistors may not book online, however, they can phone the club to reserve a court -- please note court fees are higher for Pay & Play Visitors.
  • Peak times are Monday - Friday from 5 pm onwards, all other times are off-peak.
  • THERE ARE NO COURT BOOKING FEES FOR ADVANCE COURT RESERVATIONS.
  • Light cards can be purchased from the club bar or reception desk at National Swimming Pool as normal.
    • Squash £2 per 20 minute (£4 per 40 minutes)
    • Tennis £2.50 per 30 minutes (£5 per hour)
  • Late-Cancellation policy:
    • When unable to play, Members should cancel as soon as possible so that other members may use the court.
    • Squash -- The system will automatically charge £4 late-cancellation fee when the booking is cancelled within 24 hours, however, this late-cancellation charge is automatically refunded as soon as the same court (date and start time) is re-booked.
    • Tennis -- The system will automatically log a late-cancellation when the booking is cancelled within 24 hours, however, this log is automatically deleted as soon as the same court (date and start time) is re-booked.
  • Squash Check-in / No-show policy:
    • The member who booked the court must check-in on the kiosk system to confirm court usage.
    • You must know your system PIN in order to check-in. You can find and change your PIN when logged into the booking system website (click "My Settings" on the left side of the page).
    • You can register your fob or membership card with your booking system PIN, and you will then be able to check-in by simply touching the card reader.
    • The check-in must be done within 2 hours prior to the reserved start-time. You can also check-in up to 2 hours after playing a 40-minute booking.
    • Failure to check-in will automatically log the booking as a "no-show" and a £5 no-show penalty will be charged to the member's account.
    • This check-in/no-show policy is only applicable to squash court bookings (not applicable for tennis).
  • Members with outstanding £4 late-cancellation and £5 no-show charges will need to pay these online in order to continue booking courts.
    • Click "Top-up Online" when logged into the Booking System Website (http://stsc.mycourts.co.uk).
    • You can pay £4 or £5 with any credit or debit card (£4 minimum top-up).
    • Your transaction will be processed by PayPal and your account will be credited immediately.
    • Alternatively, you can purchase a £4 or £ 5 top-up voucher from the bar and apply the voucher to your account, using either the website (http://stsc.mycourts.co.uk) or using the touch screen "kiosk" system at the club. You will need to know your PIN in order to use the touch screen "kiosk" system.

About this squash & tennis court reservation system

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